Machrie Hotel & Golf Links ★★★★

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The location is very beautiful. The common areas are quite nice. The restaurant and its staff are great. Bed is very comfy. Quiet. Staff left a little bottle of gin and a letter on my dad’s room since it’s his 70th birthday trip.

The two reception staff were not great problem solvers. First I booked three rooms which in booking.com were described as having king size beds, yet one was given with a queen size bed. When we asked about the change, the morning receptionist said there wasn’t anything available and that the comfy double room we booked didn’t guarantee a king size bed, when actually on Booking it specifically says it has a king size bed. They never offered any kind of compensation, neither did the apologized. Then, the night before leaving I wanted to check out to be able to leave promptly the next day, and I was surprised with a 350 pound bill for some local calls I had to make. When I said to the night receptionist that it seemed excessive to me and if there was someone o could talk to about it, he suggested to send an email to the head of reception to see if they could waive it off of at least clarify. I went back to the room and told my husband. He went down and only then the receptionist got the manager, who was in the hotel, and they realized there was a mistake in their system and it should have been 3.5 pounds, not 350. They waived the 3.5 pounds for the inconvenience. I never received an email reply from the head receptionist. And only after that, the night before leaving and only when I went down again to pick up something I had left behind- the receptionist said to me that the manager told him to ask us if there was anything we needed to make up for not giving us a room with king size bed. I actually feel like they gave us 2 not so great rooms (other than my dad’s room), because I did the booking through booking.com. This booking was made in April and the trip was in October.

Location was spectacular, very clean and well appointed room. Was luxurious feeling with nice touches to the room that made us feel at home. Staff were pleasant and friendly; gave us great recommendations for places to visit. Bed was comfortable and rainfall shower was amazing.

Nothing in particular.

Rooms were clean and comfortable

Nothing

Fantastic location Very friendly, helpful staff

Absolutely spectacular. All the touches were there in a magnificent setting.

The setting is beautiful. You can walk through the golf course to the beach and it's like having your own private beach. The rooms are comfortable and clean (not luxurious but cozy). I don't think any hotels on the island are that fancy so this is definitely one of the nicer and more spacious ones (rooms are not huge but at least they aren't tiny). The food at the restaurant was pretty good too which is convenient. Staff and people on the island were extremely nice.

Staff and food were lovely.

An awful lot of money for dinner, accommodation and drinks …don’t get me wrong, food was nice as was room and hotel but having spent 6 weeks travelling there was nothing particularly spectacular that warrants the amount asked when compared to other hotels, restaurants and facilities. Again very lovely place but be prepared to haemorrhage money for aspects you can obtain elsewhere for less … Islay is remote and I appreciate that but there was also no real attempt to assist travellers abroad with how there is a real need to book , as it turns out you need to well in advance or miss out, to access distilleries. Golf course is nice but yeah …aren’t most of them ? Seen better … not sure what all the money is for to be honest …

The Hotel is marvelous and the Golf course absolutely pristine. But please do not come hungry between lunch and dinner service in the restaurant. Even though the hotel facilities menu states that there is room service available from 9am - 10pm. It does NOT exist. You cannot even get a sandwich between 3pm & 6pm. Nothing! Nada. They do not even answer the phones. Quite disappointing seeing that this is a supposed 4-star facility.

Front desk staff could have been much more helpful and informative.

Cappuccino excellent.

Would be good to have a swimming pool?

Lovely setting & location & restaurant

Le personnel adorable et serviable Nous avons rencontré un problème de santé, ils n’ont pas hésité à venir nous chercher à l’hôpital Un grand merci pour votre gentillesse

l emplacement parfait, décoration vraiment charmante

le restaurant : cher, mediocre avec despoils dans nos plats et service tellement long vraiment pas agreable petit déjeuner cher et limite

la location

Ansich ein Top Hotel mit den bequemsten Betten, die wir je hatten im Hotel. Mega Aussicht. Mega Essen. Tolle Bar und Räume. Teuer aber ansich das mit Abstand beste Hotel auf Islay.

Personal war diesmal(!) leider sehr unaufmerksam. 2 Personen - nur 1 Handtuch etc - trotz freundlicher Erwähnung am 2. Tag das selbe. Beim Frühstück keine Nachfrage nach Kaffee oder Tee, self service gibt's aber auch nicht, und auch hier hat die Dame das Gefühl vermittelt man nerve Sie, wenn man selbst dann notgedrungen fragt bzw eine Bestellung aufgibt. Auch dazu bei Kritik an der Rezeption beim auschecken keine wirkliche Reaktion außer ein interessiertes "sorry for that". Sowas geht für mich bei einem Hotel dieser Kategorie und Preisgestaltung nicht.

Das Frühstück war leider etwas chaotisch und das Personal leicht überfordert. Aber alles in allem wurde das durch Freundlichkeit wieder wett gemacht

Etwas mehr Personal im Restaurant, beim letzten Aufenthalt war der Service besser und die Speisekarte etwas umfangreicher

Absolut schöne Lage, super Aussicht, sehr nettes Personal

Es fehlte nur noch ein Schwimmbad, ansonsten gab es nichts auszusetzen.

Lage,Zimmer,Ausstattung ,Personal Sehr freundlicher Empfang trotz später Anreise.

das Frühstück war zwar gut aber mit knapp 20£ pro Person etwas teuer.